View and Resolve books that have a reported problem or complaint

Users can report an e-book to have a problem by tapping  in the app interface on the Book Detail View, Report a Problem.

Steps to see books with complaints

• Log into Circulation Manager Admin interface
• Click on the menu bar item Complaints
• Click on the cover of the book that has a complaint to open its detail view
• Click on the Complaints tab
• Click on resolve after correcting the issue

Types of Complaints

• Can not issue loan
• Can not render (book does not show text or will not open)
• Wrong Title
• Wrong Author
• Wrong Audience
• Can not Fulfill loan
• Bad description
• Can not return
• Bad Cover Image
• Wrong medium (PDF vs EPUB)
• Wrong Age Range
• Wrong Genre