Users can report an e-book to have a problem by tapping in the app interface on the Book Detail View, Report a Problem.
Steps to see books with complaints
- Log into Circulation Manager Admin interface
- Click on the menu bar item Complaints
- Click on the cover of the book that has a complaint to open its detail view
- Click on the Complaints tab
- Click on resolve after correcting the issue
Types of Complaints
- Can not issue loan
- Can not render (book does not show text or will not open)
- Wrong Title
- Wrong Author
- Wrong Audience
- Can not Fulfill loan
- Bad description
- Can not return
- Bad Cover Image
- Wrong medium (PDF vs EPUB)
- Wrong Age Range
- Wrong Genre
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